Privacy Policy

Effective: 10 October 2025

What this covers

  • How Serene Balance collects, uses, and shares personal information from people who use our website, book sessions, or buy goods.

Quick definitions

  • “We/us/Serene Balance”: the business that runs this website.

  • “You/client/user”: anyone using the website, booking sessions, or buying goods.

  • “Services/sessions”: the health services we provide.

  • “Goods”: products sold on the website.

What we collect

  • Contact details: name, email, postal address, phone.

  • Website info: IP address, browser, device, and how you use the site.

  • Cookies & tracking:

    • We use Independent Analytics (no cookies) and Google Tags for basic site analytics.

    • Our booking system, TidyCal, uses cookies during booking and links booked slots to our Apple Calendar.

    • Online payments are processed by Stripe.

    • Embedded YouTube videos only set cookies if you play the video.

    • Forms use Google reCAPTCHA to prevent spam.

    • Client intake forms are handled by Deftform.

    • Newsletter signups are managed by SendFox.

    • Contact forms and supporting information is provided by Contact Button.
    • Testimonials are embedded from Google Business.

    • Our main social media account is the Facebook Serene Balance business page.

  • You can control or delete cookies via your browser settings.

How we use your information

  • To provide and manage your bookings, sessions, orders, and receipts.

  • To communicate with you (questions, confirmations, support).

  • To send newsletters or promotions if you have opted in (you can opt out any time).

  • To improve our website and services and for fraud prevention.

  • To enforce our terms or respond to legal requests.

  • We do not sell contact details.

Who we share information with

  • Trusted service providers who help run the website, bookings, payments, emails, and forms.

  • Law enforcement or authorities if required by law.

Security and storage

  • Our website uses a security system.

  • We use encrypted security measures to protect data, but no system is 100% secure.

  • Client registration and service-related personal data are kept securely for 2 years after your last session, then deleted.

Payments

  • Online payments are processed by Stripe. Check Stripe’s Privacy Policy for details.

  • NZ customers may pay by bank transfer. We use Kiwibank.

  • We do not provide EFTPOS payments.

  • Payment providers may have their own data practices — please review their policies.

Links & third-party sites

  • Our site may link to other websites. We do not control those sites and are not responsible for their privacy practices.

  • We may use affiliate links for some products. If you buy through these links we may earn a small commission.

Your rights

  • You can ask to see, correct, or delete your personal information.

  • You can opt out of marketing emails at any time.

  • Contact us through the website contact form to exercise these rights. This can be found by clicking the floating contact button.

Children

  • Our website is aimed at adults. If children use our booking system or shop, we ask a parent or guardian to be involved.

Policy updates

  • We may update this policy. The “Effective” date at the top shows the last update.

Questions

  • For questions about this policy, use the Contact page on our website.