Session Terms

Contact us via...

  • The floating Contact button (bottom right blue circle) to fill out the Contact Us form and see where we are;
  • Our Facebook business page;
  • Or if you have booked a session, reply to your booking confirmation email.

Booking

  • Clinic sessions are by appointment only, via our booking system.
  • We sometimes have open timeslots available that are not seen on the booking system. Contact us if you would like an urgent session.
  • Please arrive 5 minutes before your session time so we can start on time. If attending the clinic, it takes 10-15 minutes drive from Tauriko/The Lakes, and about 7 minutes from the State Highway 29-McLaren Falls Road junction if coming over from the Waikato. 

Client Registration

  • You will get a digital client registration form link with your booking confirmation. Please complete it before your first visit or if your details/health have changed.
  • Please contact us if you would prefer to fill it out inperson at your session.
  • We are unable to provide any services if you have not filled this out. 
  • The information you provide helps us to give you the best care. Your information is kept confidential and stored securely.
  • New clients: Allow for an extra 15 minutes so we can go through your client registration information prior to starting your first session.

Session Payment

  • You may pay prior to your session (bank transfer / Stripe) or at your clinic session (cash). We do not have EFTPOS.
  • Booking more than 1 session at a time and remote sessions require advance payment.
  • The booking confirmation email confirms the session has been reserved for you. 
  • Bank transfer details (NZ clients only):
    • Bank account: Serene Balance 38-9017-0225098-00
    • Bank Reference: Client's first and last name initials + booking date (DDMM), eg Douglas Adam's session is on 4 February, so reference would be: DA 0402
  • Please bring the correct amount if paying cash at your clinic session. We do not carry change.
  • Gift vouchers are non-refundable, not redeemable for cash, must be used by the date on the voucher, and cannot be used with any other offer.

Session Reminder & Arriving Late

  • We send courtesy email reminders 24 hours and 4 hours before your session.
  • Please arrive on time. If you are late we may shorten your session but the full fee still applies.

Rescheduling, Attending Sick, Not Attending Session

Please do not attend your clinic session if you or anyone in your household has had cold/flu symptoms in the week before your session. It's easy to reschedule. 

  • Reschedule if you are unable to attend your session. To reschedule, contact us before your session via the website, message via our Facebook business page, or reply to your booking confirmation email.
  • Attending Sick: If you attend your session with cold/flu symptoms, we will not provide the booked service. To cover our overheads though we will need to charge you for the session.
  • Missing Session: Life happens! Contact us if you can't make your session and we will reschedule your session. If you did not attend your session and did not contact us to reschedule before your session, then you will be oncharged the session fee to cover our overheads; we will waive this for exceptional circumstances at our discretion.

Mobile Phones

Please switch phones off or to silent (no vibration) during your session.

Support Person, Clients Under 16yo, Young Children

  • You may bring a support person (with no cold/flu symptoms).
  • Clients under 16 must be accompanied by an adult.
  • Please do not bring young children who will need supervision while you are receiving your session. We reserve the right to decline providing our services and oncharging the service fee to cover our overheads.